Warranty & Returns:   
remoteONE provide full support and warranty for all products via the RMA (Return Merchandise Approval) facility built into our web site. To lodge an RMA request, please follow the instructions below:

RMA Policy - Refunds and Returns

• You'll need to lodge a formal RMA request against the original order via the remoteONE website.


• The RMA request must be lodged within 30 days of order date to qualify for a refund (unless by prior agreement) and within the product warranty period.


• Product returns must also be received into our store within 30 days of RMA request to qualify for a refund.
  Returns received after this time will only be eligible for replacement.


• Returned product will be tested and inspected to determine RMA approval status within 14 days of receipt.


• Product replacement option is available for the full warranty period (usually 1 or 2 years unless otherwise stated).


• Product that is deemed by remoteONE to be functioning to advertised specification, not faulty nor damaged, will be returned at the customers expense.
  The customer will need to pay for the full cost of return shipment which includes Registered & Insured postage plus a packing and handling fee which must be paid prior to shipping the return back to the customer.
  However, if you are purchasing other items from our store, we will return the RMA item with your new order without any additional shipping costs.


• If you find that you have ordered the incorrect product or wish to refund the item for any reason, you can request a refund by lodging an RMA request within 14 days of purchase. Subject to request approval, a restocking fee will be deducted from the refund.


• Where applicable, the restocking fee is 15% of product price as shown on the original order or AU$10.00 whichever is the greater.

How do I request a refund or replacement ?

1. Sign-in to your remoteONE account. Your order his

2. Select Orders in the My account section to the left of the page.

3. Your order history will be displayed.
Select the Order ID #. pertaining to the product return request to view he order details.

4. If eligible (within warranty), you will be able to select Request a product return.

5. Fill in the request form describing the problem with as much detail as possible.

  a. To tell us what would you like to do, select Refund or Replace item from the dropdown box.

  b. Select a Reason for the request from the dropdown box.  

  c. Check the box that indicates the item you wish to return.

6. Click the Return button.

You will be notified by email of the request status within 14 days.

My returned item has been checked and found to be working perfectly. .

How do I get it shipped back to me?

Simply purchase the shipping costs and we will ship it back to you asap. Click here to pay return shipping costs

Please contact us as soon as possible if you have any problem or questions regarding our product(s).